Good to know
Questions, answered.
How booking, deposits, delivery and availability work at AAA Events Group. If your question isn't here, ask us directly.
How do I book event equipment from AAA Events Group?
Choose your pieces on the website, set your delivery and pickup date and time, and add them to your event list. Availability is checked live against our stock for your exact window — if the site says a piece is available, it is. You then enter your event details and reserve with a 50% deposit. The remaining balance is settled the day before your event.
How does the 50% deposit work?
A 50% deposit confirms and reserves your pieces for your dates — nothing is held until the deposit is paid. The remaining 50% is collected the day before your event. We accept card payment via secure payment link, and bank transfer on request.
Is there a minimum order to book?
Yes. Our self-serve booking starts at Rp 2,500,000 in equipment per event, which covers delivery, professional setup and collection anywhere in south Bali. Planning something smaller, or a single statement piece? Message us and we'll find the right way to help.
How far in advance should I book?
Two to three weeks ahead is ideal, especially in peak season (June to September and December), when popular pieces like floating stages and acrylic pergolas book out early. We can often turn around bookings inside 48 hours if the stock is free — the live availability on each product page tells you the truth for your exact dates.
Do you deliver across Bali? What does delivery cost?
Yes. We deliver, set up and collect across the whole island — Uluwatu, Canggu, Seminyak, Ubud, Nusa Dua, Sanur and beyond. Delivery starts from Rp 500,000 and is quoted per booking based on your venue, distance and access (villa stairs, beachfront, cliffside). The deposit you pay online covers equipment only; our team confirms the delivery and setup figure with your booking, before any balance is due. Setup and teardown are handled by us, so pieces are placed, dressed and ready before your event begins.
Can I rent items for just a few hours, or multiple days?
Both. Every booking is a delivery-to-pickup window that you set — an afternoon, an evening, or several days. The same piece can serve two different events on the same day if the windows don't overlap, because availability is tracked to the hour, not the calendar day.
How do I know an item is actually available for my date?
Availability on this website is live. Every product page checks our real stock system for your exact delivery-to-pickup window, counting existing bookings and any items out for servicing. We never oversell: if a window would exceed our physical stock, the system refuses the booking.
What happens if equipment needs repair or cleaning?
Every piece is inspected and serviced between events. Items under maintenance are pulled from availability automatically, so what you book is always event-ready. With 700+ events produced each year, servicing is built into our operation, not an afterthought.
Some items show 'Price on request' — why?
A few pieces — such as custom drape work and specialty lighting — are priced per event because the cost depends on your venue, scale and installation. Request a proposal with your date and venue, and we return a firm quote, usually within the day.
Do items come in different sizes?
Yes. Pieces like our acrylic pergolas (3×3m, 3×4m, 4×4m), mirror balls (20cm to 80cm) and LED balls come in multiple sizes, each with its own price and its own stock. Select the size on the product page and the price and availability update for that exact option.
Can you plan and style the whole event, not just rent equipment?
Yes. AAA Events Group is a full-service event production company — we style weddings, corporate events, conferences and brand activations across Bali. If you'd rather not build your own list, request a proposal and our team designs the setting for you.
Is there a security or damage deposit?
For most standard rentals, your 50% booking deposit is the only hold. On higher-value pieces — floating stages, custom installations and specialty lighting — we may take a small refundable security hold, confirmed in writing before your event. It's returned in full within a few days once pieces come back in the condition they left in. Normal event wear is expected and never charged; loss or significant damage is billed at replacement cost, which we always walk you through first.
What is your cancellation and refund policy?
Plans move — we get it. Cancel 14 or more days before your delivery date and your deposit is fully refunded. Between 7 and 14 days, your deposit is held as credit toward a future booking within 12 months. Inside 7 days, the deposit is non-refundable, as we've reserved the stock and turned away other events for your dates. Date changes are handled free of charge whenever stock allows — just reach out as early as you can.
What if I need to change my booking?
Contact us as early as possible and we'll adjust dates, quantities or pieces subject to availability. Changes made before your balance payment are handled directly with our team — we're events people, and we know plans move.